SAGUWORK Shipping & Returns Policy

Shipping

We process all orders within 1 business day. You will receive a shipping confirmation email with full tracking details once your order has been dispatched.

  • Standard delivery time: 6-12 business days for most countries.

  • Remote areas or peak seasons: May take longer.

  • Need it faster? Expedited shipping is available. Please contact us at yangomd26@gmail.com and we’ll do our best to arrange express shipping for you.

Note: Delivery times may vary slightly depending on your location and seasonal demand. Please allow for minor delays during sales or holidays.

Refused Packages

If you refuse your order or if we cannot deliver the package due to wrong or incomplete information, any shipping fees and additional costs (such as import taxes and duties) will be deducted from your refund.

Returns

We want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

  • 30-Day Return Window: You may request a return or exchange within 30 days from the date of delivery.

  • Condition of Items: Returned items must be undamaged and in their original packaging (including tags, manuals, and accessories). Products showing signs of wear, damage, or alterations are not eligible for return.

  • Non-Returnable Items: For hygiene and safety reasons, certain items (such as personal cooling gear or base layers) cannot be returned once opened, unless defective.

Return Process

To initiate a return, please contact our customer service team at yangomd26@gmail.com with your order number and reason for return. Once approved, you will receive detailed instructions and a return address.

  • Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent. We recommend using a trackable shipping service.

Refunds & Exchanges

Once your return is received and inspected, we will notify you of the status.

  • Refunds: Approved refunds will be issued to your original payment method within 5–10 business days.

  • Exchanges: Will be processed as soon as the returned item is received and inspected.

Defective or Wrong Items

If you receive a defective or incorrect product, please contact us immediately at yangomd26@gmail.com. We will arrange a replacement at no additional cost to you.